Please read these terms before using Winzone — they define both your rights and our responsibilities. Everything is explained in plain language to cut through the complexity of legal jargon.
A straightforward guide to the most important aspects of Winzone's Terms & Conditions
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Winzone (winzone.wine) is an internationally licensed online betting and gaming platform operating under the Curacao eGaming authority. These Terms and Conditions ("Terms") govern the relationship between Winzone and its members.
By creating an account or using the Winzone platform, you are considered to have agreed to these Terms. It is your responsibility to read and understand the Terms before registering. Winzone reserves the right to update these Terms at any time, and members will be notified of any changes.
These Terms & Conditions are available in both Bengali and English. In the event of any conflict between the two, the English version shall prevail. That said, the Bengali version has been prepared with the utmost accuracy to ensure members can understand it with ease.
Winzone's services are available only to residents of regions where online gaming is legally permitted. It is each member's responsibility to ensure they are compliant with the laws applicable in their jurisdiction.
To create an account on Winzone, you must meet a few basic requirements. The first and most important is age — you must be 18 years or older. This is an international legal requirement, and Winzone makes no exceptions.
During registration, you must provide your real name, correct date of birth, a valid mobile number, and an active email address. Providing false or fabricated information may cause issues during account verification and could result in your funds being frozen. Winzone believes transparency is always the safest approach.
Each person may register only one account. Creating multiple accounts is strictly prohibited — it is treated as an attempt to abuse bonuses, and all associated accounts will be closed. If multiple members of the same household share a device or IP address, this must be reported to support separately.
| Requirements | Details |
|---|---|
| Minimum Age | 18 years |
| Account per Person | Maximum 1 |
| Mobile Verification | Mandatory |
| KYC Verification | Before Your First Withdrawal |
KYC (Know Your Customer) is an internationally recognized identity verification process that Winzone applies to every member. It's not just about compliance — it's about protecting you. No one else can create an account using your identity or withdraw funds in your name.
For KYC verification, you will need to upload clear photos of both sides of your National ID (NID) along with a selfie. The images must be sharp, well-lit, and show all details legibly. Verification is typically completed within 4 to 8 hours.
Once KYC verification is completed, it does not need to be repeated for subsequent transactions. However, Winzone may request additional verification in cases of unusual activity or large-value transactions.
All deposits on Winzone must be made using a registered payment method. Currently supported options are bKash, Nagad, Rocket, and bank transfer. Deposits from a third party's account are not permitted — funds must always come from your own account.
Winzone's core policy for withdrawals is that funds are returned via the same method used for the deposit — this is part of our compliance with international AML (Anti-Money Laundering) standards. KYC verification must be completed before any withdrawal can be processed. Winzone does not charge platform fees, though your payment provider may apply their own charges.
Withdrawal processing times: bKash and Nagad typically take 5–15 minutes; bank transfers take 30–60 minutes. Bank transfer requests submitted after midnight are processed the next business day. Withdrawals exceeding ৳1,00,000 may require manual verification.
If the name on your Winzone account does not match the name on your payment account, your withdrawal will be put on hold. It is important to provide the correct name at the time of registration.
Winzone offers a range of bonuses and promotions — including a welcome bonus, reload bonus, referral bonus, cashback, and special tournament bonuses. Each bonus has its own terms, which are clearly stated in the respective bonus description.
Bonuses cannot be withdrawn directly. To convert a bonus balance into withdrawable cash, you must meet a specified wagering requirement. Wagering requirements typically range from 5x to 30x the bonus amount and vary depending on the promotion.
Winzone takes bonus abuse seriously. Using multiple accounts to claim bonuses, attempting to fulfil wagering requirements exclusively through low-risk markets, or coordinated bonus exploitation — any such activity, once detected, will result in the bonus being voided and the account being deactivated.
There are a few fundamental rules to follow when placing bets on Winzone. Once a bet is confirmed, it cannot be changed or cancelled — the only exception is if the event itself is cancelled. Please review all details carefully before confirming your bet.
Winzone enforces a maximum win limit — the most a member can win from a single bet or event is ৳20,00,000. This limit may vary by VIP tier. Winzone is not obligated to pay out any amount exceeding this cap.
If incorrect odds are displayed due to a technical error on any event, Winzone reserves the right to void the bet and refund the deposit. Taking advantage of abnormally high odds will be treated as system abuse.
Certain activities are strictly prohibited on Winzone. These rules apply equally to all members — no exceptions.
Any involvement in the activities listed above will result in immediate account closure, possible forfeiture of balance, and legal action where necessary.
Winzone takes the privacy of members' personal information extremely seriously. Details provided during registration — including name, address, phone number, email, and KYC documents — are all stored with TLS 1.3 encryption. This information is never shared with any third party, except where legally required by a regulatory authority.
Winzone only collects information that is necessary to provide its services. Your data is never used for advertising or sold to third parties. For full details, please read our Privacy Policy page.
Members have the right to update their personal information. To change your name, you will need to submit a request to support with valid ID. Contact details such as phone number and email can be updated through profile settings via verification.
Winzone firmly believes that gaming is a form of entertainment — it should never become a source of stress or addiction. To support this, Winzone gives every member the ability to set their own limits.
These features are available under the "Responsible Gaming" section of your profile. You can also reach out to support for assistance at any time.
Winzone reserves the right to temporarily or permanently suspend an account under the following circumstances: violation of the Terms, suspected fraud, failure to complete KYC verification, prolonged inactivity, or legal requirements.
If an account is closed, any remaining balance is handled based on the circumstances. If the closure is due to a terms violation, funds derived from bonuses will not be refunded. If the closure is KYC-related, the original deposited amount will be returned once verification is completed.
To permanently delete your account, please contact support directly. It is advisable to withdraw any remaining balance before closing the account.
If you have a dispute or complaint, please contact the Winzone support team first — most issues can be resolved directly. When reaching out, include a detailed description of the problem, the relevant transaction ID, and any screenshots if available.
If an issue cannot be resolved through support, you may file a formal complaint with Winzone's complaints department. Responses are provided within 7 to 14 business days. For final dispute resolution, you also have the option to appeal to the Curacao eGaming authority.
Winzone reserves the right to update these Terms at any time. For significant changes, a notification will be sent to your registered email or mobile number. Minor changes — such as language refinements or spelling corrections — may take effect without a separate notice.
Continued use of the platform after any changes have been made constitutes acceptance of the updated Terms. If you do not agree to the new Terms, please request account closure and withdraw any remaining balance beforehand.
You can confirm you are viewing the latest version by checking the "Last Updated" date at the top of this page.
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